Yes, it is highly recommended that a qualified technician install your NXR product.
Yes, all NXR gas ranges may be converted into LP. An LP Conversion Kit can be ordered separately for the liquid propane option. The conversion must be done by a licensed professional, otherwise your warranty may be voided.
All NXR gas ranges are factory Natural Gas. An LP Conversion Kit can be ordered separately for the liquid propane option.
All NXR ranges do not come with gas line connections. We only supply Natural Gas (NG) regulators.
Yes, always use a three pronged outlet that is properly grounded.
NXR ranges do not come with a timer.
NXR uses German-manufactured sealed burners. Depending on your model, they are either dual burners or single stacked burners. Sealed burners are most commonly seen in residential kitchens and are easier to clean. Open burners, on the other hand, have exposed vents, and are generally more for commercial use.
Current NXR ranges are gas ranges, but dual fuel ranges will be coming soon.
All NXR ranges come in stainless steel befitting a pro-style range.
Yes, please install your anti tip bracket. It will help prevent the range from tipping over and can prevent damages or injuries.
Yes, the feet of the range can adjust up to 2½ inches, simply by twisting the feet.
Never leave children unattended while the range is in use.
Continuous grates are level across the cooktop, and allow for pots to slide easily between burners. NXR ranges all have continuous grates.
The burner knobs may not be completely turned off. Turn the knobs to the “off” position. If the smell does not go away after doing this, turn the main gas supply off and schedule a service visit by calling our customer service at 1-888-909-8818.
Does the smell disappear when the burner is lit?
It is normal to smell gas for up to four seconds after igniting the burner. The smell will go away after the burner is lit. If the smell does not go away when the burner is lit, turn the main gas supply off and call our customer service to schedule a service visit.
The burner caps may not be installed properly or may have been moved. Make sure the burner caps are properly positioned.
The regulator supplied with the unit may not be installed properly. Please ask your professional installer to install it or schedule a service visit by calling our customer service at 1-888-909-8818.
There may be a smell the first time you use your oven. That is completely normal and is due to the oils burning from the oven cavity. It is recommended that you run a proper burn cycle prior to cooking food for the first time, essentially like breaking in the oven. Please remove any zip ties keeping the oven racks in place before first use.
Yes, all ranges need a range hood ventilation.
No, we strongly recommend a Professional Series hood with all NXR Professional ranges. A down draft is not available on our NXR Ranges.
Don’t worry, this is normal. Do not block the vent or the oven burner cover vents.
Yes. Ovens have factory oils that will burn off. Rid oil faster by putting the oven on bake for 15 more minutes or by wiping oven with hot sudsy water before use.
New appliances are wiped clean with solvents at the factory prior to shipping. The Burn-Off Procedure burns off any remaining processing residue. Failing to perform the Oven Burn-Off Procedure before first use may result in undesirable odors, flavors, and smoke when you use your oven for the first time.
Replace or reinsert the light bulb if it is loose or defective. Use gloves or a small wash cloth when handling the light bulb. Touching it with your fingers may deposit oils on it and thus cause it to burn out prematurely.
Check your thermostat, thermostat replacement might be needed.
This allows people to safely handle heavy dishes without the risk of tipping over (such as large, roasted turkeys, etc.).
All NXR burners are made in Germany.
No. Never use foil. It will cause clicking to the range top burners.
Make sure there is no draft in the room. Liquid may have boiled over onto the cooking surface and burner caps. Use a soft cloth to wipe away any spills.
The burner cap may have been moved. Check and reposition the burner cap into its proper position.
The burner ports may be wet or clogged with food particles. Make sure the burner port is dry. Clear clogged burner ports with a wire or straightened paper clip.
If your gas cooktop was converted to LP gas, please check the regulator or low flame adjustment to ensure they are correct.
The burner cap that covers the igniter may have become slightly displaced, thus making it difficult to ignite the gas rings. Check that all burner caps are properly placed.
The igniter ports may be dirty. Carefully wipe the igniter with a cotton swab dampened with water after the igniter has cooled down. Gently scrape soil off with a tooth pick. Avoid exposing the igniters to excessive water as a damp igniter may not light up. Remove any lint that may remain after cleaning. Check igniter for any signs, like being loose or broken.
Ignition will be quicker if a cooking pan is in place on the grate. Ignite the gas at full and once alight, turn down to around 50%. It should lock on within 6 seconds.
The main gas supply may not be turned on. Check to ensure that it is turned on.
Does the burner click when the burner knob is in the “on” position? If yes, you may have a wiring issue at the outlet that the appliance is connected to. Turn off the main gas supply and contact a qualified electrician to fix this.
Does the burner click when the burner knob is in the “off” position? If yes, check for the following:
Burner caps are properly placed and the igniter is not wet or dirty.
Check to see if the regulator supplied with the unit is installed properly. The arrow on the regulator should be pointing to the appliance. Please call a professional installer or schedule a service visit with our customer service at 1-888-909-8818 if the regulator has not been installed properly.
The burner cap is out of alignment. Adjust the cap so that the tab fits into the notch in the burner base. See picture below.
When an electrical power connection has been activated at the first power up or reconnected after an outage, the igniters may spark once or twice even though all burner knobs are in the off position. If igniters continue to spark, please schedule a service visit by calling our customer service at 1-888-909-8818.
This may be caused by the presence of water due to cleaning the cooking surface with excess water or water boiling over onto the cooking surface and entering the appliance. This problem will cure itself once the cooking surface dries out. If the problem persists after several days, please call our customer service to schedule a service visit.
The igniter box may have failed, if so, please call our customer service to schedule a service visit.
Preheat is necessary for delicate foods that have short baking times, such as cookies, cakes, and muffins. These types of foods need more precision timing for good results. Conversely, roasts and casseroles do not require as precise timing.
Do not use foil to cover any porcelain area. Doing so will affect the life of the porcelain, and may cause damages.
Shiny, aluminum cookie sheets with a single lip are preferred. Please do not use the oven burner cover to place your cookies to bake. The oven burner cover has vents. Do not block the vents. Only place the cookie sheets on the racks.
Use a portable meat thermometer to check the internal temperature. It is safe to serve when it reads 165 degrees in the stuffing or 175 degrees in the turkey thigh. Remove the turkey from the oven and allow it to stand covered with foil for 15 - 20 minutes before taking the final reading.
For more information about food safety for poultry, call the USDA's Meat and Poultry Hotline: 1-800-535-4555.
No, this is not necessary. All modern ovens require that the oven door be closed while broiling or using the oven. This reduces the amount of heat in the kitchen as well as the risk of melting your knobs. Please do not leave the oven door open for cooling.
An oven that has a fan, which constantly recirculates the heated air has "Convection" mode. The hot air is better circulated, and the air around the food maintains a steadier temperature, which helps food cook more quickly and more evently. Another advantage is that the moving air dries the foods outside surface, while the inside remains moist, for that crisp and brown.
Use low-sided, metal pans so that the heat can reach a much as the foods surface as possible.
No, the convection fan will only function when using baking.
NXR ranges are not self-cleaning.
The oven interior is coated with porcelain enamel and can be cleaned with commercial oven cleaners. Follow the cleaner manufacturer’s instructions. Do not use on door gasket, igniter, or infrared ceramic broiler. Sometimes, putting a pan of water inside and running the oven for an hour will help loosen built up gunk.
Do not use cleaning agents while the range is still hot.
For everyday use, start with hot, soapy water and a soft cloth. Wipe dry. Finish with a damp micro-fiber cloth. Make sure to wipe in the direction of the grain/brushed finish. Do not use polish.
For optimum appearance, use a stainless steel cleaner to remove smudges and fingerprints and follow up with a stainless steel polish to make unit shine. Cleaner and polish should not be used daily. Once every couple of weeks should be adequate.
Use dishwashing soap and warm water. Let them soak, rinse, and wipe clean with a soft sponge.
Place the grates in a sink of hot, soapy water and let soak for 15-20 minutes. For tougher stains, add a cup of sudsy ammonia to the water. Make sure grates are thoroughly dried after each cleaning. After the cleaning process, NXR recommends lightly coating the bottom of the grates with a cooking spray and then blotting them dry.
When the oven is cool, and after each use, use a cloth and warm soapy water to clean the interior oven door window to remove baked-on stains. Rinse with clear water and dry thoroughly.
For tough stains, use glass cleaner. Follow cleaner manufacturer’s instructions.
Remove and clean racks and guides in hot, soapy water. Rinse well and dry thoroughly.
For replacement NXR parts, you may find them on our replacement parts section. Please contact our NXR customer service at 1-888-909-8818 to ensure selecting the correct parts.
CFM stands for Cubic Feet moved per Minute. Generally, it is recommended that for every 100 BTUs of heat generated by a cooking vessel, the blower in a hood should move 1 CFM of air.
No. In order to provide sufficient capture area, your hood needs to at least match the width of the cooking product you are placing it over.
All NXR Professional style hoods should be installed between 30" and 36" above the cooking surface.
The slat-style metal filters of a baffle found in pro and commercial style hoods force smoke to change directions and separates grease droplets from the air and drip down into the grease tray. In other words, baffle filters will be more efficient than a metal mesh filter.
There are 3 ways you can clean your baffle filters:
Place the filter in a sink with hot soap water and scrub with a non-abrasive sponge, and dry them immediately after. Do not use harsh chemicals that can corrode the stainless steel.
Soak in a tank with water over night, and add about 1 cup of a metal safe non corrosive cleaner per gallon of water. Remove the filter and wipe off excess grease, and dry before reinstalling.
Fill the soap compartment the same way as if running a regular load of dishes, and run a wash cycle. Make sure all residue is removed after the cycle is complete and dry the filter before reinstalling.
There are also a variety of guides and videos online that can be used as reference.
Depending on your style of cooking, NXR generally recommends cleaning the dishwasher-safe baffle filters at least once a month. If you frequently fry, grill or wok cook, you may want to clean your filters more often.
If the BBQ grill is instructed for natural gas and an orifice kit is included, this unit is convertible to natural gas.
This accessory can be purchased at any local retail store.
Natural gas has been regulated & reduced in pressure by the time it reaches your house. Liquid propane contains more carbon than natural gas and can burn up to three times hotter. Natural gas makes up for the difference in temperature by using larger orifices to let the proper amount of fuel through. Natural gas burns cooler, cleaner, and longer.
If the item is concealed in a small box and the pellets do not drop into the firebox, you are able to use the feature.
The main lid must be opened when igniting the BBQ grill.
There are many reasons as to why your gas grill isn't lighting. Make sure to check the burners, ignition battery, electrode wires, and the propane tank.
Burners: Check that the grill burner is engaged with the control panel, and make sure your valves are positioned inside the burner tubes. The grill burners could be blocked if your grill doesn't light. Pests, spider webs or other debris could be blocking them.
Battery: Make sure that the ignition batter is not dead. If it is, you'll need to replace your igniter battery. Ensure the battery is correctly positioned. Check to make sure that the battery electrodes are not wet, oxidized, or slightly corroded. You may need to remove the battery and clean off electrodes with a dry cloth or with alcohol wipe. Reinstall battery.
Electrode wires: Make sure that the electrode wires are connected properly. Reconnect the wires or replace the electrode wire assembly. Check that the electrode tip is in the right position. The electrode should be pointing toward the gas port opening on a burner. The distance should be 1/8 inch to 1/4 inch. Adjust as necessary. If your grill won't light, it could be because you have dirty electrode terminals. Clean them with rubbing alcohol and a clean cotton swab. If your grill is not lighting, are you seeing sparks at your electrodes? If so, you may have a damaged electrode that will need to be replaced. Please call our customer service at 1-888-909-8818 to resolve the issue.
Propane tank: Make sure the propane tank is connected to the grill properly. If your grill isn't connected correctly, you could have trouble lighting it. Make sure the coupling nut and propane tank cylinder valve are fully connected. Turn the coupling nut approximately one-half to three-quarters additional turn until a solid stop. Tighten by hand only. Do not use tools or you could strip the threads.
All NXR grills provide a chain with a lighting rod attached to it. The rod is used to hold a match to manually light the burners of the grill as a backup.
Find the lighting hole on the side of the grill. Place the match inside the curled end of the lighting rod and light the match. Turn on the gas to the burner closest to the hold and insert the lit match through the hole. Once the first burner is lit, turn on adjacent burners. When all the burners are lit, the operation of the grill is the same.
Consistent cleaning of the cooking grates and the inside surface will help prevent grease fires. Without proper cleaning, heated grease can accumulate, liquefy, and vaporize; which can ignite a fire. If this happens, turn off the gas and leave the lid open to let the grease burn off. DO NOT use water on grease fire. Water can spread the fire instead of putting it out. If the flames persist or increase in intensity, use a fire extinguisher or clear the area and call the fire department.
If the humming sound is not accompanied by the smell of gas, there is no need to be concerned. This is not uncommon. The sound is caused by the vibration of the rubber diaphragm inside the regulator, which may be affected by a number of reasons including: outside air temperature, humidity, barometric pressure, and gas level within the tank. It may also come and go with the weather.
You may continue to let your grill hum or reseat the regulator. To do so, turn the valve of the propane tank off, unscrew the regulator, and then screw it back on.
Make sure the temperature gauge is working properly. Look for gas leaks by spraying soapy water on all gas connections. Check you are not running natural gas (NG) on a liquid propane grill (LP). If you smell gas at all, turn the valve on the propane tank off and call our customer service at 1-888-909-8818.
Proper gas flame appearance: Natural gas should have blue games with a white base and a little yellow near the edge of the white base. Liquid propane should have blue flames with a little yellow on the tip.
The most common cause of yellow flames is low gas pressure from the regulator, which is an easy fix that you can do at home. Open the grill lid. Turn off all knobs on the control panel in front. Turn off the tank knob. Disconnect the regulator from the propane tank and wait 30 seconds. Reconnect the regulator to the propane tank. Slowly open the propane tank knob all the way open. Turn on the appropriate control knob and light the grill per the instructions on the control panel.
If these steps helped, you can prevent the regulator from getting stuck again. You’ll want to make sure that you turn off the control knobs before turning off the valve on the propane tank. But, if this doesn't help and the flames are large and still yellow, you may need to replace the regulator. Call our customer service at 1-888-909-8818 if the problem continues.
Fuel leak is another common cause for yellow flames, you may have a propane leak. Try testing for a leak.
Please be very careful when operating an outdoor grill as they are designed to heat up very quickly. Do not leave the grills operating while unattended. Do not preheat for more than two minutes at 350 degrees or higher. After preheating, always turn the heat down to low.
Turn the front of your grill to face the wind, or increase the flame height by turning gas valve to a higher position.
Push and turn the searing burner knob to “High” and hold for 4-5 seconds while pushing the igniter button until the burner is lit. Continue to hold the searing burner knob in the high position for another 15 seconds to ensure it remains ignited, and then release the knob.
WARNING: If the burner does not ignite after 4-5 seconds, turn the burner knob to the off position and wait five (5) minutes for the gas to dissipate, before trying to ignite the burner again.
The regulator most likely has a leak. Immediately turn the valve on the propane tank off and call our customer service at 1-888-909-8818 to diagnose and resolve the issue.
Check for tape at the connection that was left from the original packaging. Remove the tape and reconnect. Check orifices for blockage. If blockage is apparent, clear it with a pin or needle.
WARNING: If the burner does not ignite after 4-5 seconds, turn the burner knob to the off position and wait five (5) minutes for the gas to dissipate, before trying to ignite the burner again.
The burner cross-over channel may be dirty. Remove the main burner. Turn the burner upside down and find the cross-over channel. (The space where the gas crosses over to the other side of the burner.) Clear the cross-over channel with a blade or hacksaw until the channel is clear. Reinsert the main burner.
Check the gas is on at the propane tank. Make sure the igniter tip is sparking and the burner ports are clear of debris. Before you turn the knob all the way to get a spark, press down on the knob to bleed out some gas (about 3 – 5 seconds). Turn the knob off and wait five minutes for the gas to dissipate, and then turn the burner all the way to get a spark.
Make sure there is a good battery in the ignition compartment. The positive side of the battery should be facing you when inserted. Check that the two metal fingers for the igniter are closed enough to make a spark. Ensure the rotisserie ignition wire is plugged into the rotisserie ignition box. If the problem persists, call our customer service at 1-888-909-8818.
WARNING: If the burner does not ignite after 4-5 seconds, turn the burner knob to the off position and wait five minutes for the gas to dissipate, before trying to ignite the burner again.
Make sure the Rotisserie bar is fully inserted into the motor and the weight of the Rotisserie bar does not exceed 25 pounds. Check the socket is working by trying out another appliance in same socket. If the problem persists, call our customer service at 1-888-909-8818.
You may have a bad propane tank connection, or the rubber seal has failed. Turn off the cylinder valve. Remove the regulator from the cylinder and inspect the rubber seal in the cylinder valve for damage. If it's damaged, replace the cylinder.
You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically, a full cylinder weighs about 30 pounds and about 17-18 pounds when it is empty. You can weigh it on a household scale or use a gauge.
If you have gas, you may have tripped the excess flow valve. Turn off the control and tank knobs and wait 30 seconds. Turn on the tank valve slowly, then light grill according to lighting instructions. If flames are still low, repeat this process up to three times. If this process fails the excess flow valve may have become stuck in the regulator and the regulator will need to be replaced. Please call our customer service at 1-888-909-8818.